Frequently Asked Questions

Decluttering is the process of removing items from your home that no longer serve you, in order to create a more organised and functional space. 

I help clients sort through their belongings, so they can keep only what they need, use or items that bring them joy.

During the sessions we will gather items from a category e.g. food packets from within a kitchen cupboard or clothes from your wardrobe, and then start to make decisions on what you want to keep hold of, discard, donate or sell. I will help and support you to make decisions based on your vision. The sessions include lots of conversation, decision-making and learning.

It’s completely normal to feel that way. My approach is always calm, kind, and non-judgemental. I’ve supported many clients in homes of all levels of clutter - and I will work with you at a pace that feels safe and comfortable.

No - please don’t feel pressured to tidy before I arrive. Seeing the real situation helps me understand how to support you without judgment.

The number of sessions will depend on the amount of items to be considered; how easily you can make decisions around what to keep, donate or sell; and if you are able to continue to declutter and organise inbetween sessions.  Every client is different. Some people have goals that are achievable in one half day session whereas larger projects may require multiple sessions.

A free telephone consultation is offered before any bookings to discover more about your needs.

I strongly recommend that you are but we can discuss your service preference during the free telephone consultation. Some clients need step-by-step support, others want to work collaboratively on decision-making whereas I am also happy to work independently to set systems up for you.

My role is to support and guide you on making the right decisons based on your goals you are aiming to achieve. Your home is your space, your items are yours and you are completely in control of what you want to keep hold of.

If you do not have a car or are unable to do so, I can take a boot load to a charity shop for a small fee. Some clients prefer me to take the items so that they actually leave the house. 

No but I will always wipe down any surface or hoover a space before putting items back. 

No as we can always utilise storage you already have in your home. Any additional storage options will be discussed during the session.

Absolutely. Any discussions will remain between myself and the client. Any photos taken during the session/s will only be shown on my website or social media with your permission. Identities will also remain anonymous if you wish.

I am based in Cardiff but will cover surrounding areas of South Wales. Please contact me to find out if I can travel to your home.

Please see my 'Services' page for hourly and package rates. If you have a set budget we can plan the equivalent number of sessions to suit.

It is worth mentioning that decluttering and working with a Professional Organiser is an investment, not only in your home but also in your wellbeing and your mental health. You may also discover there are items to sell which could offset the cost of my services.

Yes. I am fully insured, DBS checked and am registered with the ICO (Information Commissioner's Office). I am also a proud member of the Association of Professional Declutterers and Organisers (APDO) and abide by their codes of ethics.  

Reaching out to a Professional Organiser like myself takes courage and I am always grateful and honoured to be invited into clients homes. Lots of emotions are involved, in particluar when the sessions involve bereavement decluttering.  I have personal experience of dealing with the loss of loved ones which allows me to be more empathetic and understanding of your situation. Please have a read of my 'About' page and to why I chose this career.